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ISO 9001:2008

ISO 9001 is a standard for quality management system (QMS). ISO 9001 is maintained by ISO, International Organisation for Standardisation and is administered by accreditation and certification bodies.

A company or organisation that has been independently audited and certified to be in conformance with ISO 9001 may publicly state that it is "ISO 9001 certified" or "ISO 9001 registered." Certification to an ISO 9001 standard does not guarantee the compliance (and therefore the quality) of end products and services; rather, it certifies that consistent business processes are being applied.

Although the standards originated in manufacturing, they are now employed across a wide range of other types of organisations, including colleges and universities. A "product", in ISO vocabulary, can mean a physical object, or services, or software. In fact, according to ISO in 2004, "servicesectors now account by far for the highest number of ISO 9001:2000 certificates - about 31% of the total" - source: the ISO Survey 2004



Objectives

  1. When a company or organisation wants to have the ability to continuously offer standardised products according to those following r equirements.
    • Customer requirements
    • Regulations and legislations requirements
    • Requirements of the organisation's own needs
  2. When the organisation want to improve customers' satisfaction by continuous systemic improvement and effective use of the system.
  3. When the company or organisation is required to ensure the stability of management, consistent driving of business and some externa l public relations (PR).

Effects

Internal Effects External Effects
increasing (+) decreasing (-) increasing (+) decreasing (-)
- Management efficiency
- Planning ability
- Problem resolution
- Customer relations
- Communications
- Changeableness
- Employee morale
- Work repetition
- Rework
- Waste
- Cost
- Employee departure
- Disaster rate
 - Quality
 - CS
 - Sales
 - CI
 - Government support
- Complaints
- Appeals



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